Terms of Service
Last Updated: June 26, 2026
Welcome to the website of Harvest Inn (“Company,” “we,” “us,” or “our”). Please read these Terms of Service (“Terms”) carefully before using our website, booking platforms, or any online services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.
1. USE OF THE SERVICES
You must be at least 18 years old to use our Services or book accommodations. You agree to use the Services only for lawful purposes and in compliance with all local, state, federal, and international laws.
2. INTELLECTUAL PROPERTY
All content, logos, graphics, text, and software on this website are the property of the Company or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
3. MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
A. Application: You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, any reservation, accommodation, transaction, communication, marketing activity, privacy practice, data collection activity, accessibility claim, consumer protection claim, statutory claim, or relationship between you and the Company, whether arising under contract, tort, statute, regulation, common law, or otherwise (collectively, "Disputes") will be resolved exclusively through binding individual arbitration, rather than in a court of law.
B. Delegation of Arbitrability: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable.
C. Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
D. Arbitration Procedures: The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and Consumer Arbitration Rules, as applicable. The arbitration will take place in San Mateo County, California, or virtually by mutual agreement.
E. Informal Dispute Resolution: Prior to initiating arbitration, the party asserting a dispute shall provide written notice to the other party describing the nature of the dispute and the relief sought. Notice to the Company must be sent to: Woodside Hospitality Group, Attn: Legal Department, 1100 Alma Street #106, Menlo Park, CA 94025. The parties agree to engage in good-faith efforts to resolve the dispute informally for sixty (60) days following receipt of such notice before commencing arbitration.
F. Small Claims Court Exception: Notwithstanding the foregoing, either party may bring an individual action in a court of competent jurisdiction for claims that qualify for small claims court, provided such action remains on an individual basis and is not removed or appealed to a court of general jurisdiction.
G. Public Injunctive Relief Carve-Out: Notwithstanding any other provision of this Section 3, claims for public injunctive relief under California law may be brought in a court of competent jurisdiction and are not subject to arbitration or the class action waiver. This carve-out is intended to comply with McGill v. Citibank, N.A., 2 Cal.5th 945 (2017).
H. Consumer Opt-Out: You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice. Opting out will not affect any other provision of these Terms.
I. Arbitration Fees: The Company will pay all AAA filing, administrative, and arbitrator fees in excess of the consumer filing fee set forth in the AAA Consumer Arbitration Rules.
J. Mass Arbitration Protocol: If 25 or more similar arbitration demands are filed against the Company by or with the assistance of the same or coordinated counsel within a 60-day period, the parties agree the demands will proceed in staged bellwether rounds of up to 50 cases at a time.
K. Severability: If any portion of this arbitration agreement or class action waiver is determined to be unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. If the class action waiver is found unenforceable with respect to a particular claim, then such claim shall be severed and proceed in a court of competent jurisdiction, while the remaining claims shall be resolved through arbitration.
L. Governing Law: This Section 3 is governed by the Federal Arbitration Act (FAA). For all other matters, these Terms are governed by the laws of the State of California, without regard to conflict of law principles.
4. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.
IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OR ITS MANAGED HOTELS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, IN THE PAST TWELVE (12) MONTHS.
5. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, Woodside Hospitality Group, its managed properties, affiliates, and their respective owners, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your breach or violation of these Terms; (c) any misrepresentation made by you; or (d) your violation of any applicable laws, regulations, or the rights of any third party. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with our defense of such claims.
6. THIRD-PARTY PLATFORMS AND SERVICES
The Services may contain links to, integrations with, or functionality provided by third-party websites, booking engines, payment processors, social media platforms, advertising partners, and service providers. The Company does not control and is not responsible for the content, privacy practices, availability, security, or performance of such third-party services. Use of third-party services is subject to the terms and conditions of the applicable provider.
7. RESERVATION AND PRICING INFORMATION
The Company makes reasonable efforts to ensure that rates, availability, descriptions, photographs, amenities, and other information displayed through the Services are accurate. However, errors, inaccuracies, delays, or omissions may occur. The Company reserves the right to correct errors and to cancel or modify reservations affected by pricing, inventory, technical, or system errors, whether identified before or after a reservation has been confirmed.
8. CANCELLATION, MODIFICATION & REFUND POLICY
A. Reservation Terms Govern. Each reservation is subject to the specific cancellation, modification, deposit, and refund terms disclosed at the time of booking (the "Reservation Terms"). The Reservation Terms vary by rate plan, room type, length of stay, season, and promotion, and are incorporated into these Terms by reference upon booking.
B. Property-Specific Cancellation Terms. Cancellation, modification, deposit, and no-show terms vary by property, rate plan, room type, length of stay, season, and promotion. The specific terms applicable to your reservation are disclosed during the reservation process and in your booking confirmation, and those disclosed terms govern your reservation. You are responsible for reviewing the applicable terms before completing your booking.
C. Non-Refundable, Advance Purchase, and Promotional Rates. Certain rate plans including non-refundable, advance purchase, prepaid, and promotional rates may be charged in full at the time of booking and may not be eligible for cancellation, modification, refund, or credit, except as expressly required by applicable law. The applicable restrictions will be disclosed at the time of booking.
D. Group, Event, and Extended Stays. Group bookings, wedding and event blocks, extended stay agreements are governed by the separate written contract executed for that booking, which supersedes this Section to the extent of any conflict.
E. Modifications. Date changes, name changes, and rate plan modifications are subject to availability and may result in rate adjustments. Modifications do not extend or reset the cancellation window.
F. Third-Party Bookings. Reservations made through online travel agencies, wholesalers, travel agents, or other third-party platforms are governed by the cancellation, modification, and refund policies of the applicable booking channel, which may differ materially from the Company's policies. Refund and modification requests for third-party bookings must be directed to the booking channel. The Company is not obligated to issue refunds or honor modifications for reservations made through third parties.
G. Force Majeure and Hotel-Initiated Cancellations. If the Company cancels or is unable to honor a confirmed reservation due to a Force Majeure event (Section 8), overbooking, or operational necessity, the Company will, at its discretion, relocate the guest to a comparable property at the Company's expense or issue a full refund of amounts paid for the affected nights. This remedy is the guest's sole and exclusive remedy.
H. Refund Processing. Approved refunds will be issued to the original form of payment. Processing times vary depending on the property, payment method, and issuing financial institution, and the Company does not guarantee a specific timeframe for refund posting. Resort fees, taxes, and incidental charges associated with non-refundable nights are non-refundable.
I. Damage, Smoking, and Pet Fees. Damage assessments, smoking violation fees, unauthorized pet fees, and other incidental charges disclosed at check-in are non-refundable and may be charged to the payment method on file after departure.
9. FORCE MAJEURE
The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, severe weather, wildfire, pandemic, epidemic, public health emergency, labor disputes, utility failures, telecommunications failures, cyberattacks, governmental actions, acts of terrorism, civil unrest, or interruptions affecting transportation or hospitality operations.
10. PRIVACY POLICY
Your use of the Services is also governed by our Privacy Policy, which details how we collect, use, and protect your data in compliance with the California Consumer Privacy Act (CCPA/CPRA) and other applicable global privacy laws. Nothing in these Terms shall be construed to limit any rights that cannot be waived under applicable privacy, consumer protection, or data protection laws. Information regarding your privacy rights is contained in the Company's Privacy Policy.
11. ELECTRONIC COMMUNICATIONS AND ACCEPTANCE
A. Transactional Communications. When you create an account, submit a form, or make a reservation, you consent to receive electronic communications from the Company that are necessary to provide the Services, including reservation confirmations, modification and cancellation notices, pre-arrival and post-stay communications, receipts, account and security notifications, and legally required disclosures. These transactional communications are a necessary part of your use of the Services and cannot be opted out of while a reservation or account remains active.
B. Marketing Communications. The Company will send promotional, marketing, or advertising communications (including email newsletters, offers, and SMS marketing) only where you have separately opted in to receive them. You may withdraw consent to marketing communications at any time by using the unsubscribe link in any marketing email, replying STOP to any marketing text message, or contacting us at info@woodsidehg.com. Withdrawing marketing consent will not affect transactional communications.
C. Legal Effect of Electronic Records. You agree that electronic agreements, notices, disclosures, and records relating to the Services satisfy any legal requirement that such communications be in writing, solely with respect to the Services and your reservation. This consent does not extend to communications or records governed by laws that require a separate, specific form of consent.
D. Electronic Signature. Where presented, your affirmative acceptance of these Terms — through a checkbox, button, reservation confirmation, or similar mechanism — constitutes your electronic signature and agreement to be bound by these Terms with respect to that transaction.
E. Withdrawal and Hardware Requirements. You may withdraw consent to receive non-required electronic communications at any time as described above. To access and retain electronic communications, you will need a device with internet access, a current web browser, and a valid email address on file.
12. WEB ACCESSIBILITY
The Company is committed to providing a website and digital booking experience that is accessible to the widest possible audience, including guests with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C), as the standard for our website and online reservation platforms.
We regularly review our Services, work with accessibility consultants, and train relevant personnel to support ongoing conformance. Accessibility is an evolving effort, and certain third-party content, integrations, or legacy materials may not yet fully conform.
Requests for Assistance or Accommodations. If you experience difficulty accessing any portion of our website, booking platforms, or hotel services, or if you require an accommodation or alternative format to complete a reservation, please contact:
Email: info@woodsidehg.com
Mail: Woodside Hospitality Group, 1100 Alma Street #106, Menlo Park, CA 94025
We aim to acknowledge accessibility requests within seven (7) business days and will work with you in good faith to provide the information, service, or accommodation requested through an alternative method. Complex requests may require additional time, and we will keep you informed of our progress.
13. CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
14. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
Email: info@woodsidehg.com
Address: 1100 Alma Street #106, Menlo Park, CA 94025